General
We are available Tuesday-Thursday 10am to 2pm EST. We are closed on all major and local holidays.
The order form on our contact page. You can reach by emailing hello@ettrophy.com. Please keep in mind that we are in a line of work that is production-based and requires our hands; because of this, we may not always answer your call, so please leave a message.
Yes, please contact our team with your idea and we'll do our best to bring your vision to life!
Oh no! Please contact us within 24 hours of pickup if any item is broken or incorrect. We will correct the order at no extra cost.
Ordering
Our standard production time is 7-10 business days. We do experience increased orders during various sports seasons and may experience delays. Production times for custom orders can be from 2 weeks to 8 weeks depending on the product.
We understand things change, and are happy to accommodate. Please contact us via email at hello@ettrophy.com within 24 hours of order placement, and we will add to the order as necessary. Any additions or changes after 24 hours will require the placement of an additional order. We do not allow for any cancellations once the order is placed.
If you cannot obtain a clean vector black and white transparent image, we can update the artwork to best fit our needs. We charge an artwork fee of $50.00 per hour. Please contact us directly at hello@ettrophy.com for any questions regarding our artwork fees.
Typically, we do not provide proofs for approval due to the turn-around time on orders. On request, our team can include a proof, but this may extend a project's production timeline.
For engraved products (acrylics, plaques, some gift items), we require a black and white transparent image in either a .svg, .eps, or .ai file types. We cannot accept grayscale images. For our color sublimated products (trophy plates, medals, plaques, gift items), we ask for the cleanest version of the logo you can provide. The quality and size of the file will directly relate to the quality of the artwork provided.